Plumbing & Heating and Water Mains Specialist · Based in Cullompton, Devon
James Bexter is a leak detection engineer specialising in identifying hidden water leaks using thermal imaging, tracer gas, and acoustic listening equipment.
James is part of ADI Leak Detection — the UK's leading leak detection specialist with 1,250+ five-star Trustpilot reviews, full CIPHE and WIAPS accreditation, and £5 million public liability insurance.
Why Trust James to Find Your Leak?
James holds a Plumbing & Heating NVQ Level 2 and an OFTEC Technician qualification, backed by 8 years working on commercial and domestic plumbing and heating systems. He is particularly known for central heating and water mains leak detection, with additional grounding in 4 years of oil fired appliance technical work.
Engineer Facts
Plumbing & Heating Experience8 years
Oil Fired Appliance Technical Experience4 years
Leak Detection Experience1 years
QualifiedPlumbing & Heating NVQ Level 2
QualifiedOFTEC Technician
Leak Detection Jobs Completed For ADI Since 2025212
Leak Detection Case Studies by James Bexter
Recent leak investigations carried out by James Bexter across central heating, water mains, underfloor heating and bathroom leak detection.
Underfloor Heating LeakMarlborough
Underfloor Heating Leak / Marlborough
The underfloor heating system at a property in SN9 developed a leak that required investigation. Leak found in buried PEX pipework, corner of office room.
Found
Underground Water Mains LeakGloucester
Underground Water Mains Leak / Gloucester
The property in GL4 — a detached 1960s house — developed a leak on the incoming water mains supply. Underground mains leak located and pipe section replaced.
Found
Hot Water System LeakBath
Hot Water System Leak / Bath
The property in BS31 is a first-floor flat with two bedrooms, one bathroom, and a combi boiler. Buried hot pipework traced and leak located downstairs.
Found
Underground Water Mains LeakPadstow
Underground Water Mains Leak / Padstow
A property in PL27 had a suspected leak on the external mains supply. Underground mains leak located along side of property, pipe replaced.
Found
Central Heating LeakExeter
Central Heating Leak / Exeter
A barn conversion in EX9 with an oil-fired system boiler, unvented cylinder, three bathrooms, a WC, twelve radiators and towel rails, and one underfloor heating circuit was losing pressure from its central heating system. Leak found inside kitchen boxing, failed fitting replaced.
Found
Central Heating LeakChepstow
Central Heating Leak / Chepstow
Two areas of concern presented before the investigation began in earnest. Leak found behind en-suite wall; chewed fitting replaced.
Found
Central Heating LeakSouth Molton
Central Heating Leak / South Molton
A property in EX36 had a 9-radiator heating system served by a combination boiler. Underground heating leak located in entrance hall, excavated and repaired.
Found
Central Heating LeakTorquay
Central Heating Leak / Torquay
At a property in TQ1, the owner of an 18-radiator central heating system had been forced to top up the system pressure repeatedly — sometimes as frequently as every three to four hours. Heating and cold feed leaks located in concrete beneath kitchen, repaired.
Found
Underground Water Mains LeakTaunton
Underground Water Mains Leak / Taunton
A property in TA2 — a farmhouse served by a private water mains supply — had a suspected leak on the underground pipework feeding both the house and a set of taps in the farm buildings. Underground mains leak located and repaired approximately 100 metres from meter.
Found
Reviews of James's Work
Verified Trustpilot reviews
Real Trustpilot feedback from customers James has attended.
★★★★★
Fantastic service from ADI
ADI were so quick, efficient and competent. Where other leak detection companies quoted several weeks lead time, ADI booked James to perform trace, access and leak repair the next day. James worked tirelessly in difficult condition to expose and repair the leak. Fantastic service, many thanks
★★★★★
High water bills with no sign of…
High water bills with no sign of leakage inside or out. Contacted ADI Leak Detection and James arrived the following morning. He determined by gas injection into the supply pipe, and acoustics, that the leakage was at the SEW meter chamber. Couldn’t have asked for more in terms of the care of property taken and quick identification of the leak source. Highly recommended.
★★★★★
James was great
James was great, he kept me informed and talked me through all steps he was doing. He was able to find the leak quickly and was patient when I was communicating with the insurance. James was able to stop the leak.
★★★★★
Did a great job!
We contacted ADI after Thames Water had made three attempts at fixing our main leak - none of which was successful. The engineers, James and Vince, did a great job at detecting the leak and then coming back to fix it a couple of days later. They were really careful with our paving and left everything tidy at the end of the day. We had a bit of an admin glitch which was very efficiently sorted out by Abs - a big thank you Abs for your professionalism.
★★★★★
James arrived ahead of time a very…
James arrived ahead of time a very likeable guy.He got on with the work well, and updated me every hour or so.He knew the leak was under slabs or crazy paving adjoining.However,because plastic insulation was placed below the slabs and also an inch of concrete, it was difficult to detect the exact spot. After digging up a small crazy paving area which proved negative,he then removed 2 big slabs dug down and there was the problem.He then mended the leaking pipe ,tested it and finished the job. I thought he was brilliant at his job.
★★★★★
A great service from James and Vince!
A great service from James and Vince - highly recommend!
★★★★★
James provided an excellent service
James was on time, and very thorough. He checked all the obvious possible problems, and then did an extended gas test. He explained what he was doing at each stage. And showed me the faulty pipe joint, hidden under two layers of planking! No way would I have found it! A really excellent service. Many thanks, Nick, Hove.
★★★★★
James was fantastic and did a brilliant…
James was fantastic and did a brilliant job at solving a traumatic leak for Us
★★★★★
James went above and beyond
James came out yesterday on the 26/01/26 to investigate a leak another company couldn’t find. He went above and beyond to locate this leak and recommended a permanent fix. I can’t thank James enough for ensuring he found the source of the leak and not giving up like the other company. Thank you thank you
★★★★★
James was very professional
James was very professional, with a proper understanding of the environment high end residential buildings which was super for us. The task was successfull and he was very determined wich helped tremendously
★★★★★
Thank you
Thank you, James. A job well done!
★★★★★
We had a great experience with ADI
We had a great experience with ADI, I called up with a suspected leak in our heating system and was able to get an engineer booked within a week to come look at the problem. James, our engineer, was seriously fantastic. He immediately carried out checks, had a few hypothesis of what could cause the issue and methodically went through the steps to isolate our water and boiler systems to identify the ultimate cause and what repair was needed so that we could take it forward. This issue has been a problem for us for over 7 months now and we’ve had multiple plumbers, boiler technicians, water tank technicians come to have a look at our system to no avail, so it was such a relief to finally have someone knowledgeable enough to identify the root cause of this headache! Thanks very much to James for his help today and support. And on top of identifying the issue itself he also answered a number of questions I had about our heating system in general which I greatly appreciate! Would definitely recommend this company to anyone looking for reliable and prompt service in this field.
★★★★★
James was very pleasant and helpful. He explained every test he conducted and discussed the results as he went along. We could not have wished for better service.
James was very pleasant and helpful. H
★★★★★
James was great
James came out to help us locate a leak and decide on next steps. He explained what he was doing throughout and talked through the options
★★★★★
Excellent Service
James was excellent throughout the visit. Knowledge and polite. He helped us with a plumbing leak and was honest about what he could do or what steps to take next as it was part of an insurance claim.
James started out in plumbing and heating, spending 8 years working across commercial and domestic systems before specialising in oil fired appliance diagnostics for a further 4 years. That technical foundation gives him a precise understanding of how heating and water supply systems behave when something goes wrong. On a job, he works through the evidence methodically — using the data from his equipment to narrow down a leak location before any unnecessary work is done. It is an approach that tends to reduce disruption for homeowners significantly.
James uses thermal imaging cameras to identify heat or moisture anomalies behind walls and under floors without opening them up. Acoustic listening equipment picks up the sound signature of pressurised leaks within concealed or buried pipes, while tracer gas is used where acoustic methods need confirmation on tightly routed pipework. Borescope cameras and moisture meters support the investigation by providing visual access and quantifying water ingress.
What experience and qualifications does James have?
James has 8 years in plumbing and heating, 4 years in oil fired appliance technical work, and 1 year in leak detection. He holds a Plumbing & Heating NVQ Level 2 and an OFTEC Technician qualification, reflecting his grounding in both heating systems and oil fired appliance diagnostics.
What types of properties does James work on?
James works on domestic homes and commercial properties, covering leak investigations across central heating systems, underfloor heating, water mains, bathroom plumbing, drains, and buried underground pipework. His commercial and domestic plumbing and heating background means he is well-suited to both straightforward residential leaks and more complex system investigations.
When should you call James for leak detection?
If you have unexplained damp patches, rising water bills, a drop in heating system pressure, or warm spots on a floor that may indicate an underfloor heating leak, an investigation is warranted. Call ADI Leak Detection on 0800 731 3843 to book — ADI will aim to assign James where he is available in your area.
How James finds your leak
James follows a consistent five-stage process on every visit. The approach is non-invasive and designed to isolate the fault before any disruption to your property.
Initial assessment. Review symptoms with the customer, check visible evidence, and identify the most likely system involved.
Selection of the right detection method. Pick the combination of thermal imaging, tracer gas, acoustic listening, or moisture mapping most likely to isolate the fault.
Non-invasive testing. Run the chosen method across the candidate area — no excavation or destructive investigation until the leak is confirmed.
Leak confirmation. Cross-verify the finding with a second method where possible, mark the exact location, and document the evidence.
Reporting and next steps. Provide a written report, photographs, and recommended repair options.
What James Bexter Does
Services and systems
James works on central heating systems, underfloor heating, water mains, bathroom plumbing, drains, and underground pipework. His investigations cover a broad range of leak types — from slow internal drips affecting bathroom fittings through to pressurised mains failures on buried supply pipes and drain leak investigations.
Coverage
James covers a wide area across the South West of England and South Wales, including Bristol, Devon, Somerset, Cornwall, Dorset, Gloucestershire, and Wiltshire, as well as South Glamorgan, Mid Glamorgan, West Glamorgan, and Gwent.
Property types and complexity
James works on both residential and commercial properties, handling everything from straightforward internal leaks in domestic homes to more complex investigations involving buried mains pipework or commercial heating systems. His 8 years in plumbing and heating across commercial and domestic settings means he is comfortable with the range of systems typically found in both property types.