Leak Detection Service FAQs

As market leaders in the leak detection industry we aim to give each and every customer the highest level of service.

Reading our FAQ’s will help you to familarize yourself with how our leak detection service works and how we can help to find your leak.

Every leak has its unique challenges, and while we strive for excellence in every job, it’s essential to understand that the unpredictability of leaks means we don’t offer a blanket guarantee. 

However, our commitment to you is unwavering: we’ll deploy our best tools, techniques, and talent to locate your leak. 

Trust in our dedication, experience, and expertise to provide you with top-tier service, every time.

While some leaks might be detected within a few hours, the complexity and unpredictability of each situation means we allocate a full day for every pipework leak detection investigation. 

This approach ensures that our team has ample time to harness our state-of-the-art equipment, apply advanced techniques, and delve deep into the intricacies of each case. 

We’re not just looking for a quick fix; we’re committed to providing a comprehensive solution. So, when you choose us, rest assured that we’re dedicating an entire day to finding your leak.

If time allows we are also able to offer you a repair on the same day.

We use a comprehensive range of leak detection equipment including thermal imaging cameras, tracer gases, acoustic listening equipment, damp meters, pressure testing equipment, leak correlators, borescope cameras and more!

Each engineer carries a comprehensive toolkit for their particular specialism.

One of the major benefits of using ADI’s Leak Detection service is to prevent as much damage as possible from being done to your property while finding the leak.

A traditional plumber would use their experience and knowledge to guesstimate where the leak was before lifting floorboards, or cutting into walls to find the leak.

Our experience and specialist tools mean that in most cases we can identify the precise location of the leak without causing any damage whatsoever. 

However, depending on where the leak is located we may need to cut a hole in the wall or lift flooring to gain access to the leak, but we will do everything possible to minimize the damage that is caused. 

This is very much dependent on the type of leak that you are experiencing. In the vast majority of cases involving central heating leaks there will be no need to turn off the water supply. 

During our leak detection process we undertake a number of different tests such as pressure testing or tracer gas leak testing and in these scenarios the water supply would need to be turned off in order for those tests to operate as intended. 

Whilst these tests are taking place, it is essential that nobody in the property causes any water to flow, which would include flushing of toilets, or tuning on any taps. 

We have a policy of only assigning one job per day to each of our engineers.

We want them to have an entire day to identify the source of the leak without having to rush, or being concerned about moving onto the next job. 

The key benefit of this policy is that in about 99 percent of all jobs that we have ever attended we have found the leak on the same day.

We offer a no find, no fee leak detection service for water mains and internal, mains fed water supply pipes.

Call now on 0800 731 3843 to find out if your leak is covered by our no find no fee service.

(restrictions do apply)

Our specialist plumbing and heating engineers always aim to carry out a leak repair on the same day if possible. 

Roof and drainage repairs normally require additional appointments or the use of a specialist contractor.

After a leak has been repaired there is usually water residue or excessive damp under the floors or in the walls that was caused by the leak.

The area needs to thoroughly dry out before any remedial works can take place.

We can recommend a national company to assist with your insurance claim and remedial works.

Trace and Access is an insurance industry term, which relates to the process of locating and accessing a hidden water leak. 

In the vast majority of cases Trace and Access is included within the insurance policy, meaning that you would be able to claim back the cost of detecting and accessing your leak. As with all insurance policies it is important that you check your documentation prior to making a claim. 

When it comes to drying your property after a leak, it is critical that you do not cut any corners and that the job is done to the highest possible standards. 

The biggest issue is that whilst you may have dealt with all the visible signs of damp, when a leak occurs water gets everywhere. This means that it is highly likely that there could be standing water under the floorboards or behind walls that you are not even aware of. 

If this is not dealt with properly you could end up with mould or mildew growing, which then creates further problems. 

After any type of leak you need to hire a specialist water damage remediation company who will use industrial dehumidifiers to dry out your property. 

Upon completion of the work, they will then issue you with a certificate of dryness, which is something your insurance company will need to validate. 

We can recommend a national company to assist with your insurance claim and remedial works.

The costs of leak detection vary depending upon the type of leak detection service required. 

Our specialist teams provide plumbing, structural and swimming pool leak detection services – all of which require different skillsets, equipment and come at different costs,

We are regularly called out to deal with leaks in let properties.

We need for you to arrange our access to the property and to be available on the phone throughout the day of the booked appointment.

If the property is a flat then we may require access to the flat above or below to carry out some of our tests. 

It is extremely rare for us not to be able to find the source of any leak, but the most common reason for this to happen is when we cannot get access to the area in question. 

This is typically in blocks of flats, or for properties that have shared water mains and for whatever reason we are unable to get to the specific area where the leak originates from. 

Although we are highly skilled leak detection engineers, not every leak is always traceable using non-destructive technology. There are limitations to what is possible.

Our skilled technical advisors will ask all the questions required to assess how likely it is for your leak to be found. We rely on the correct information to help us spend your money wisely.

A boiler losing pressure is one of the first signs of a leaking central heating system that requires our attention.

It is essential that you understand the faults we are looking for are directly related to leaks, if you have an issue with the boiler rather than a leak, then you will need to call a local boiler engineer. 

We are always in demand because of the high skill level of our engineers.

The policy of our company is to only assign one job per day to each engineer.

This means that if you cancel an appointment, with less than 24 hours notice, our engineer has no work for that day, and another customer misses out on the opportunity to have their leak detected. 

In light of the above, and because we always try to be as accommodating as possible, if you change or cancel your booking more than 1 working day in advance, there will be no charge.

However, if you cancel with less than 1 working days notice, then full payment will be required.  

This means that if the appointment was booked for a Monday, you will need to cancel by 9:30AM on Friday at the latest to avoid any charge. 

Although we are not experts in the insurance field, we are the experts when it comes to leak detection.

If your insurance claim is anything related to a leak, and you called in ADI to deal with the issue we will do everything in our power to assist you with your claim. 

This includes providing you with a full and comprehensive insurance report. However, should you require our assistance and support in any way, we are more than happy to provide it to you. 

If you need further help with your insurance claim we can recommend a company to assist you with making your claim and managing the repair process.

Leak detection typically consists of two separate processes, finding the source of the leak which is referred to as “Trace” and then accessing the leak, to confirm that this is indeed where the leak originates from. 

Secondary or intrusive access refers to the second part of the process, and this is typically the part which causes the most inconvenience and disruption to our customers. 

Although we do everything in our power to minimize any damage caused, there are circumstances such as if the leak is behind a wall where it will be necessary to cause some damage to gain access. Unfortunately gaining access is essential to confirm the location of the leak and will also be required to carry out a repair. 

We use a wide range of equipment including Thermal Imaging and Tracer Gas to locate a water leak under flooring.

As a leak detection specialist we find leaks in boilers and throughout central heating systems.

Call a local Gas safe plumber If you have a visible leak on your boiler.

If you have a hidden leak on your heating system, which may be in your boiler then we are here to help!

If you suspect a water leak in your property there are a number of steps you should take to protect your property from any further water damage.

See our guide on What should I do if I have a water leak.

We are specialists at finding hidden water leaks underneath houses. Our leak detection experts use advanced equipment and specialist processes to precisely locate the source of a water leak.

Call ADI Leak Detection When You Suspect You Have A Hidden Water Leak

Our leak detection engineers are located throughout the UK, so no matter where you are in England, Scotland or Wales you can be sure we are here to help!

Our helpful customer service team await your call today…

ADI Leak Detection Customer Service Team