Trace and access is home insurance cover that pays to find a hidden water leak and get to it: the trace is the search, the access is lifting floors or opening walls, and it pays to make good what was opened. It does not pay to fix the leak, and limits are typically up to £5,000. ADI Leak Detection traces the leak first with thermal imaging, tracer gas and acoustic listening, so only the right spot is opened.

Trace and access insurance cover reimburses the costs of:

Locating a leak using non-invasive technology to minimize property damage
Accessing the precise location of the leak in the most cost effective manner.

Leak detection to find hidden water leaks underground, in concrete, under floorboards or inside a wall or cavity floor requires specialist equipment and techniques.

Our engineers are experts at Pin-pointing water leaks on central heating systems, water mains and plumbing systems using non destructive techniques. Each trace and access leak detection investigation we carry out is allocated for an entire working day, allowing the investigation to be focused and results oriented.

We provide comprehensive reports including photo and video evidence of the leak, the detection methods and accessing the leak. Our detailed reporting process helps to ensure a successful claim on your home insurance policy.

Scuba diver cleaning swimming pool underwater

What does Trace and access cover?

Each leak is unique and every home insurer imposes different terms on their trace and access policies. Always check your insurance cover with your insurer before hiring a leak detection specialist.

Typically Trace and Cover section of your policy will cover up to £5000 in costs for:

The process of searching for and finding the source of a leak within your home
Gaining Access to area in question to enable the repair to be completed
Any subsequent repairs needed to rectify the damage which was caused by the water leak detection techniques used to locate the leak in the first place.

Which costs are not covered by trace and access?

The Trace and Access part of your policy does not cover the actual repair of the leak, as this process is typically covered by your buildings insurance policy.

It also typically does not cover any water coming into your property from outside, with the exception of the escape of water from a burst pipe.

Which Leak Detection Methods Are Used In Trace And Access?

Water pipes leaks are covered under a trace and access policy. To detect water pipe leaks we use a range of specialist equipment including:

Thermal imaging cameras locate areas of temperature difference in building materials indicating potential leak locations.
Tracer gas is pressurised into pipes by our engineer. A tracer gas sensor wand is used to detect tracer gases escaping through concrete, wood or plasterboard.
Acoustic listening equipment plays a crucial role in trace and access investigations by amplifying the faint sounds of water escaping from concealed pipes.
Engineers use a Damp meter to identify areas of excessive moisture in walls or floors
Borescope Cameras are used by the leak detection specialist to look for water leaks inside cavities, under showers, baths and inside walls or ceilings.
Fluorescent Dye Tests are used to identify water escaping from toilets or pipes.
Pressure testing pipework is used to confirm if a pipe has a leak.

Trace & AccessClaims Reporting and Assistance

ADI Leak Detection has refined its reporting process over many years of assisting homeowners with insurance claims for trace and access

Our reporting process includes complete documentation of our leak investigation at your property supported by photographic and video evidence (where required).

Your engineer writes the comprehensive investigation report which they submit to our administration team along with supporting photos and videos.

Our experienced reporting team then assemble the detailed track and trace report in an insurance-approved format. The final report is emailed to you within 48 hours of your leak investigation.

Experienced Track & Trace Engineers

Our highly experienced leak detection engineers carry out trace and access surveys for homeowners across the UK. Our engineers all have many years experience detecting hidden water leaks.

Our water leak detection engineers locate and access the following types of hidden water leaks which are usually covered by a trace and access policy.

Why You Should NEVERIgnore A Pool Leakage

Pool leakages are both an inconvenience and a potential hazard. Water escaping from the pool system can easily start accumulating in areas that it shouldn’t.

For instance, chlorinated water can spill off and damage metal components around the pool structure such as rebar covering, shells of the concrete swimming pool and galvanized steel of a vinyl liner pool walls.

Besides, the leaking water can carve through the ground of the pool if left unattended. Over an extended period, the water washes away cement strips from the concrete, leaving only gravel and sand behind. This damages the pool basement.

Pool leaks are both an inconvenience and a potential hazard. The earlier you get a leaking pool fixed, the better.

We are your go to company for all your pool leak problems. We’re professional; we can detect and fix all manner of pool leaks in your home or commercial premises. Our team of engineers and technicians has state-of-the-art equipment to detect pool leakages without digging the pool area. In some cases, we can repair leakages without excavation.

Call us on 0800 731 3843 to discuss the problem with your filtration system or swimming pool.

Trace and Access Leak Detection Specialists