Whether old pipe work, temperature changes or ground movement has caused your mains water pipe to leak, our leak detection engineers who are strategically located all across the UK are equipped with the latest state of the art technology to pinpoint your leak quickly and efficiently to ensure minimal damage and disruption to your home.
Got questions? We've got answers! If you don't find what you're looking for, feel free to reach out to us.
Contact UsThe responsibility of a water leak depends on where the leak is coming from. The homeowner or landlord of the property is responsible for all pipes that lead from the boundary of the property to the property itself as well as all pipes and fixtures within.
The boundary usually starts where the stop valve or water meter is located. If the leak is coming from a pipe located beyond your property into a neighbouring property you are still responsible for the repair if that pipe also supplies your home.
Water leaks on public land are the responsibility of the water company.
If you suspect a leak it is important to report it straight away to prevent water wastage and further damage.
For water leaks that originate beyond your property boundary the relevant water board company needs to be notified.
A water supply pipe should be laid between 750mm – 1350mm deep. This helps to prevent the pipes from freezing in the winter, water in these pipes are generally slow moving and as such ice crystals can easily form in the pipes causing a slower flow and the risk of the pipe cracking or becoming blocked.
The average temperature of the ground at this depth is generally at a more stable level so it can help keep the water in the pipes warmer meaning less energy is needed to heat the water up.
Water damage to your property is usually covered by your buildings insurance as standard but it’s important to check your cover to see if this is part of your policy. Some insurers will cover your water supply pipe repair but not all, so again it is vital to contact your insurance company to find out if your policy covers this.