Blog Post By by
Monique Dray, ADI Leak Detection Customer Service Representative
“Maintaining heating, sanitation and clean water supplies to every single household is more important now than ever.”
Day 17 of the lockdown in the UK and life has changed in ways we never thought we would ever witness in our lifetime.
First and foremost we at ADI Leak Detection send our heartfelt wishes of health, strength and happiness to our customers and everybody else who may be reading this.
If you don’t have time to read to the end – rest assured we are still taking inquiries and doing everything we can to continue to be able to offer our vital Leak Detection services.
As you may already know, day after day we help thousands of customers all over the UK who are suffering with hidden leaks on their heating systems, water mains, hot feeds, cold feeds, showers and even swimming pools.
But how has the Covid-19 pandemic impacted our Leak Detection operations?
First, we had the tough decision to make about whether to stay open or shut down our operations altogether.
Since it was announced that the UK was going into lockdown on March 23rd, the Government guidelines have been as follows: “Stay at home. Only go outside for food, health reasons or work (but only if you cannot work from home)”
Fortunately, we have been able to set up our office and customer service team so that everyone is able to work from home… but finding and repairing water leaks in residential and commercial properties in all different parts of the country, well it goes without saying that’s not something that can be done remotely!
We thought long and hard about how we were going to navigate these circumstances.
On the one hand we need to protect our Engineer’s and our customer’s safety and wellbeing. But on the other hand, the fact that the majority of our population are now confined to their homes means that maintaining heating, sanitation and clean water supplies to every single household is more important now than ever.
Our industry is rather ‘niche’ – to an extent we fall into the categories of ‘plumbing’ and ‘construction’ but in reality the service we provide is very specialised. We felt our industry hadn’t been directly addressed and we were in the middle of a huge grey area.
To help us get some clarity on our decision we looked to our governing body – the Chartered Institute of Plumbing & Heating Engineers (CIPHE) for some advice. After engaging in dialogue with one of their representatives, they stated the following:
“There are instances in which services provided by our members will be critical and essential.
Not providing clarity and support for members of the plumbing and heating industry risks a very heavy price being paid in terms of public safety and health both immediately and in the long-term.
The CIPHE position at the moment is that members should provide services in cases of emergency only if they feel comfortable that they are not detrimentally risking their own personal safety and health in doing so.”
This helped us to give us some confidence that we are in fact part of an essential system protecting our customers against water contamination, flooding, or finding themselves without heating or a clean water supply as a result of a leak.
We therefore decided that the safest and fairest solution was to give our Engineers the choice of whether or not they continue working, and we are happy to announce that we have small team still willing and able to help our customers during this most unusual lockdown period.
The circumstances we find ourselves in are already causing people a lot of stress and anxiety. For the time being I only really have myself to look after.
But I cannot imagine what it must be like for households with young children to keep entertained, and vulnerable family members, those who have lost loved ones and of course those who are on the frontline battling this virus and saving lives.
The last thing anybody needs on top of all this, is to discover they also have a leak which could result in them not being able to keep up crucial sanitation practices, or significant damage to their home during a time when insurance companies may not be available to rectify the damage.
I have received several calls from distressed homeowners who have recently discovered they have a leak, and we are quietly proud to be able to play our small part in helping people maintain an amount of normality during these extraordinary times.
So if you need us remember we are still here. We are assessing our inquiries on a case by case basis and will do our utmost to accommodate all of them.
We will be prioritising the most urgent cases, for example:
- Central Heating system losing pressure to the extent that you are unable to keep your heating running
- Leaks causing flooding/water damage to your building or premises
- Leaks causing contamination of water services and supplies
- Leaks that cause low hot or cold water pressure in your property
- Swimming pools leaking into and contaminating bore holes for drinking water and water supplies
If you have any concerns, questions, or you need to book a Leak Detection, call us on 0800 731 3843 and we will do everything we can to help.
It goes without saying that social distancing guidelines will still need to be adhered to – so please give our Engineers plenty of space to work and please rest assured they will be kitted out with full PPE!
For now, on behalf of the whole team at ADI, we are sending out our best wishes to everybody. Stay safe, keep calm, and take care!
ADI Leak Detection Customer Services